Physically able to stand and walk for long periods of time regardless of weather conditions. Participates in the supervision, operation and/or support of Harrah’s multi-casino Bad Beat system. Represents company and its property to ensure all Casino regulations are adhered to at all times. Performs all security/safety related duties for Casino Hotel. Guards transfer of money and chips from Change Booth to Main Cage. Provides a warm farewell and thanks guests for visiting.Įnforces company security/safety regulations. Promotes Total Rewards programs and card membership.
Checks for satisfaction and effectively resolves service breakdowns when they exist. Anticipates needs and provides fast, flawless service. Is ready to serve and is informed of daily information builds relationships by greeting guests with a warm, friendly verbal greeting. Creates an atmosphere of luck and celebrates guest’s wins. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
